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Samsung to halt sales of Galaxy Note 7

Samsung says it will stop all sales of its Galaxy Note 7 smartphone worldwide after reports of repaired devices catching fire.
Getty Images

Getty Images

The South Korean firm also told owners to stop using the device and power it down while it investigated the fault.

Samsung issued a global recall in September after complaints of exploding batteries, but later assured customers that the fixed devices were safe.

But there have since been reports of replaced devices catching fire.

"Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place," the company said.

"We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation."

"Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available," it added.

Some US and UK phone companies had already stopped selling the phone, which was meant to be the company's answer to Apple's iPhone 7.

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Why do lithium batteries explode?

Analysis: Dave Lee, BBC North American technology reporter, San Francisco

What a disaster.

Samsung was dragging its heels in the face of new reports that its Note 7 phones were still burning up. Perhaps even Samsung itself could not quite believe that one of the world leaders in electronics could have made such a catastrophic product safety error… twice.

They say it's the cover-up that gets you, and it appears that all the proactive work Samsung did to mitigate the Note 7 fiasco has been undone by being slower to acknowledge that the devices are still dangerous.

This story is no longer just about the Note 7. It's about the trust consumers have in Samsung's wide range of products - trust that seems to be, excuse me, going up in smoke.

Follow Dave Lee on Twitter @DaveLeeBBC

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